Big Tire Electric Bike/E-Bike/Electric Bicycle/Pedelecs/Moped/EBIKE TDN01F FAQ: Q1. What is your terms of packing? A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters. Q2. What is your terms of payment? A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance. Q3. What is your terms of delivery? A: EXW, FOB, CFR, CIF, DDU. Q4. How about your delivery time? A: Generally, it will take 20 to 60 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. Q5. Can you produce according to the samples? A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures. Q6. What is your sample policy? A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost. Q7. Do you test all your goods before delivery? A: Yes, we have 100% test before delivery Q8: How do you make our business long-term and good relationship? A:1. We keep good quality and competitive price to ensure our customers benefit ; 2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from. Q9:Could I use my own LOGO or design on goods? A: Yes. When order quantity is big, you can use your own LOGO or your language manual etc, Q10:How about the shipping ? A1:We can arrange to ship the container, or you may have your own forwarder. 2.We deliver sample by airmail express, such as DHL, FedEx, UPS, TNT, EMS etc. Q11: What certificate do you have for electric bicycle? A:Every electric bicycle has CE/EN15194 certificate from TUV