Ma'anshan Delem Heavy Industry Technology Co., Ltd.

My Company Is A Collection Of Scientific Research, Development Manufacturing, Sales In The Integration Of Sheet Metal Forming Machinery Manufacturers, Professional CNC Bending Machine, Shearing Machine, Planing Machine and Machine Tool, etc.

STRENGTHEN CUSTOMER RELATIONSHIP MANAGEMENT ENHANCE CUSTOMER SATISFACTION

First, improve customer information files. At the same time, establish of three returning customer service system by the dealer; Service points, after service departments

Establishment of after sales service, users not only to accept advice&complaints, also improve direct customer visits, this visit is to investigate customer by telephone, in order to accurately understand enforcement of service policy and standards from the service points, as well as customers' true feelings of service form the service policy and standards from the service point, in order to improve service better, enhance customer satisfaction.

Strengthen different forms of customer care. Through related theme service to strengthen customer care, continually to form a good reputation effect, rapidly enhance brand reputation& customer satisfaction

ENHANCE TRAINING

In order to improve the overall quality of service network, we will develop the corresponding training plan& training support for the service station, improve service quality from all aspects, maintenance technology level, and customer satisfaction.

IMPROVING OF PRODUCT QUALITY

We are committed to working through the service, feedback to relevant departments, promote the improvement of product quality continuously, making customers more satisfied with our products.