Auto Engine Parts Element Air Oil Fuel Truck Filter for Toyota John Deere NewHolland Benz Jcb Daf Excavator Compressor Motorcycle Tractor Bus 1. Are you a factory? A: Yes, we are factory since 1999 and We have 25 years experience in foreign trade. 2. Do you Accept OEM service? A: YES! Brand OEM. Part number OEM. Sizes & Structure OEM. And we also design according to your working condition. 3. What's Minimum Order Quantity? A: Each item and/or color has a minimum order quantity, which would be stated in our quote sheet. Assorted items would be negotiable upon request. 4. What is your terms of packing? A: Meiruier packaging or customer's requirements. 5. Can you produce according to the samples? A: Yes, we can produce by your samples or technical drawings. 6. How can I become the exclusive agent in this region? A: According to the region, the order amount and order quantity need to meet certain requirements. Please contact customer service for specific details. 7. Which countries do you export to? A: We are exporting to more than 90 countries, for example America, Australia, Germany, Brazil, Russia, Turkey, Dubai, India etc. 8. Could you do our brand? A: Yes, just need your authorization. 9. What is your terms of delivery? A: EXW, FOB, CFR, CIF, FCA, FAS, CPT, CIP, DAF, DES, DEQ, DDU, DDP. 10. What is the payment terms? A:L/C, T/T, D/P, Western Union, Paypal, Money Gram 11. If your products bring us complaints, how will you deal with it? A: If there is a problem with the product, the customer will send back samples or take a photo for retention, and our quality inspection department will evaluate and test. B: If large quality, we will arrange shipment return and pay your lose. C: If it big loses, like engine broken, we will pay all your cost which it brings you by cash or products. 12. What are you after sale service? A: Offer product training, usually tells the difference in our products. B: Offer technical support to help sales. 13. What kinds of certificates do you have? A: We have IATF16949:2016, GB/T 24001-2016/ISO 14001:2015 Standard, ISO 45001:2018 Standard, ISO9001: 2000 QUALITY CERTIFICATES, ISO / TS16949: 2009 by TUV Germany, IAF CERTIFICATE, ISO14001: 2014 and OHSMS18001. 14. How do you guarantee the quality of the product? A: Our factory has established a comprehensive testing mechanism, and every step of the production has undergone a strict quality inspection.