Customer Service
1. Pre-sales service
Before the purchase, our company will provide customers with detailed product-related information, and welcome you to visit the company and check the goods.
2. After-sales service
After the completion of the transaction, our company will be arranged different after-sales service according to the ease of the goods , and even arrange work engineers on-site service.
3. Warranty period
Our product warranty is 12 months and we are committed to responding within 48 hours of the problem, providing a solution.
FAQ
Q1. How long is the delivery time?
A1. We'll arrange the delivery after you order, the estimated production time will be around 7-15 days, from the receipt of order. Shipping normally takes 7-25 working days.
Q2. Are you trading company or manufacturer?
A2. Yes, we are manufacturer, we have our own factory.
Q3. Can I test sample?
A3. Yes, sample charged can be offered for testing.
Q4. Can we be agent or distributor?
A4. Yes, welcome and we will support you.
Q5. How about the after services and technical support?
A5. We offer 24h customer service for you. In addition to existing products, we can also offer other technical products according to your needs, the technical supports are free.
Q6. How about the shippment?
A6. We can ship goods by express, such as DHL, FedEx, UPS, CDEK, ARAMEX, and by train, by ship.
Q7. How about warranty?
A7. We supply all products with 12 month warranty.
Q8. How about the Payment?
A8. We accept T/T, Paypal, this is negotiable.