Guangzhou, Guangdong, China
Member Since: 2010
Business Type: Manufacturer/Factory & Trading Company
A. Installation for ice machine:
1). Installing by the user: we will test and install the machine before shipment, all necessary spare parts, operation manual and video are provided to guide the installation.
2).Installing by Koller engineers:
(1) We can send our engineer to assist the installation and provide technical support and train your workers. The end-user should provide accommodation and round-trip ticket for our engineer.
(2) Before our engineers' arrival, the installation place, electricity, water and installation tools should be prepared. Meanwhile, we will provide you a Tool List with the machine when delivery.
(3) All spare parts are provided according to our standard. During installation period, any shortage of parts due to the actual installation site, the buyer is required to afford the cost, such as water pipes.
(4) 2~ 3 workers are required to assist the installation for big project.
(5) Any delay due to customer's reason, it will be charged from the 8th day, USD100/day for one person as installation fee. Free of charge for one week.
1) 12 months warranty after delivery.
2)Professional after-sales department to provide 24/7 technical support, all complaints should be replied within 24 hours.
3)Over 10 engineers available to service machinery overseas.
4)Free spare parts replacement within warranty period.
5)Beyond guarantee period, we will charge market price for spare parts.
1. Established in 2004,Guangzhou Koller Refrigeration Equipment Co., Ltd is an integrated manufacturer, specialized in the research, design, manufacture and sale of refrigeration equipments.
2. Koller has more than 30,000 square meters for the factory production space, more than 300 employees, including senior technical R & D team and professional sales team.
3. Koller brand products have popularly sold in Europe, Australia, Southeast Asia, Middle East, Africa, South America and South Pacific Islands. Koller has become a famous refrigeration enterprise in China, and a famous brand name with international recognition and reputation.
Our main products include: brine water ice block machine from 1 ton to 100 tons daily production, large edible ice cube machine, commercial ice maker, tube ice machine, plate ice machine, fresh water flake ice machine, sea water flake ice machine, direct cooling ice block machine, automatic conveying system, cold room, ice crusher machine, low temperature water chiller, automatic packing system, and other series of ice making equipments.
1. We has passed ISO9001,CE,SGS,TUV and some other certificates.
2. We has become the partner of Beijing Olympic Games in 2008,Shanghai World Expo in 2010,Guangzhou Asia Games in 2010 and London Olympic Games in 2012.
3. We are a Top Refrigeration & Heat Exchange Equipment Manufacture with strong R & D capability.
4.We won the first China Ice Start Award(CISA) in China Ice Making Annual Conference in 2011.
5.We are The Drafting Committee of National Ice Machine Industry Standard,Produce & Academic Research Strategy
6.We are Cooperating Research Partner with Tsing Hua University
7.We have rich projects experience in overseas
A: We are factory.
A: Generally it is 35-45 working days after the deposit confirmed
A: Payment 50% T/T in advance , 50% T/T balance before shippment.