Guangzhou Colorful park Animation Technology Co., Ltd is manufacturing and sales company that integrates video arcade machine, motion simulator games, ticket redemption games, coin pusher, prize redemption games, toy crane claw machines, kiddie rides etc. Factory have 5000 square meter with ISO9001 certification. And professional technician team offers technical support to customers. Our Vision is "creates world-class brands and creates high-tech enterprises for 100 years. " Strict quality management system and outstanding playground management model are widely recognized by customers at home and abroad. Colorful park have been sold the product to 100 foreign country with SGS, CE, ISET Italy certification. We adhere to the "intention to create joy, to bring happiness to all families" as a business purpose, "healthy sunshine, dynamic fashion" as a business philosophy.
Q&A Q1: Do need any installation when receive machine ? We assemble all well before delivery, no need any installation, that mean when customer receive the goods, just follow our attached user manual, which plug the power and open all computers, then can play.
Q2 : What's the guarantee? When problem happen, our service team will help you to check what's the reason exactly step by step, if that's the software problem, we would remote and solve it with customers by Team Viewer, if that's the spare parts problem, we will send the replaceable part to customers by DHL or other fast parcels and teach customers how to replace it. We're offering 15 months super warranty, please check details below: 1, The warranty period is 12 months,PROMISE. 2, During the warranty period, if parts are damaged and need to be repaired (artificial damages and easy-broken part are not included), customer no need to send back first and wait after repairing, instead, we will send the replaceable part to customer by DHL or other fast parcels, no need to wait and save time,FAST. 3, Both spare parts and parcel freight to customer side are free,BOTH FREE. 4, We provide maintenance for whole life!
Q3 : What's minimum order quantity and how long could ship ? The minimum order quantity is 1pcs, and as normal, we will finish the goods in 15 days after receiving deposit.
Q4 :About payment We can provide bank letters of credit, and transactions will be protected by international law.
Q5 : About contract issue We will send the contract to the customer through Made in China, and then when the customer receives it, confirm and pay the deposit, arrange the production after receiving it, the customer pays the balance when the goods are finished, and then deliver the goods according to the customer's instructions. If the customer finds any problems when receiving the goods, he may file a complaint, compensation or even return dispute with the manufacturer of China.
Q6 : What kind of payment acceptable ? We accept payments of T/T (bank transfer), credit card, e-checking and L/C.
Q7 : What kind of shipment provided ? Goods could be ship by sea or by air, and we provide shipment service, CIF(to destination port) and DDP(to door) service.