1. Don't submerge the ev charging box in water;
2. Don't step on, fold or knot the cable;
3. Don't drop the EV charging box or place a heavy object on it;
4. Don't place the charging cable near high temperature object when charging;
5. Don't operate the EVSE in temperatures beyond its operating range of -25°C to 55°C;
6. Power-supply side input cable should be at least 3*6mm, with a standard 32A socket;
It is suggested that the power distribution is done by the professionals;
7. Don't put fingers into the charging connector when the power plug is still connecting to the
power;
8. Don't use this ev charging box when the cable is damaged;
9. The ev charging box is only for ev charging using;
10. Don't use this device with an extension cord or adaptor.
Customer Service
We can provide customers with professional product advice and purchase options.
All emails will be responded within 24 hours during working days.
We have online customer service in English, French, German and Spanish. You can communicate with ease, or contact us through email anytime.
All customers will get one-on-one service.
Delivery Time
We have warehouses throughout Europe and North America.
Samples or test orders can be delivered within 2-5 working days.
Orders in standard products above 100pcs could be delivered within 7-15 working days.
Orders that require customization could be produced within 20-30 working days.
Customized Service
We provide flexible customized services with our abundant experiences in kinds of OEM and ODM projects.
OEM includes color, length, logo, packaging, etc.
ODM includes product appearance design, function setting, new product development, etc.
MOQ is depend on different customized requests.
The Agency Policy
Please contact our sales department for more details.
After Sale Service
The warranty of all our products is one year. The specific after-sale plan will be free for replacement or charging a certain maintenance cost according to the specific situations.
However, according to the feedback from markets, we seldom have after-sale problems because strict product inspections are carried out before leaving the factory. And all of our products are certificated by top testing institutions such as CE from Europe and CSA from Canada. Providing safe and guaranteed products is always one of our greatest strengths.
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