Q: Can you company produce customized product?
A: Yes, OEM service is available. We can produce your item according to your own design,size and other requirements. We invite you to send us a mail in order to provide you our assistance.
Q: What accessories are included in the package?
A: Our Automatic Dispenser includes the mechanical parts as well as the empty tank that you can fill by yourself. We also added mounting accessories with several screws, bolts and screw driver (Phillips Type) that you can mount the dispenser as soon as you open the package.
Q: What is the warranty of your products?
A: The warranty is valid for 2 years starting the receiving date. Any malfunctioning due to components dysfunction or corrupted parts will be replaced by a new item.
Q: Are you the factory or the distributor?
A: We are the direct manufacturer or this item as well as many others protective equipment. We invite you to know more about our range of products as we have our own factory in Ningbo, Zhejiang, China (South of Shanghai).
Q: Can i buy from your website directly?
A: You are more than welcome to visit our website equipsafe.en.made-in-china.com but won't be able to order straight away from it as the website presents our factory and our range of products.You can address your order directly to us and we will send you our information for the payment.
Q: Can we first place a trial order to test your product?
A: We are totally comfortable with it. We are working closely with you to fulfill all your requirements and will always do the necessary to serve you at best.
Q: If there any instructions, what should i do after receiving the package?
A: Each item will include an instructional manual inside with all the steps to use and mount the dispenser. If you require further assistance of have any questions, feel free to drop us a mail
Q: Is there any after sales services? Can I return your product?
A: Firstly, contact us right away as soon as you have any concerns or questions on the product. Our after-sales team will closely analyses the matter and answers you with a solution and will advise you the further step. You can be safe that any malfunction (proved by pictures/videos) on our items will be replaced with new ones sent at our own cost.