Zhengzhou, Henan, China
Member Since: 2019
Business Type: Manufacturer/Factory,Trading Company
|engraving speed||0-36000mm/min(stepless speed regulating)|
|laser tube power||80w/100w/130w/150W|
|Laser wave length||10.6um|
|Minimum shaping character||Chinese character 2mm/ letter 1mm|
|Resetting positioning accuracy||±0.01mm|
|Graphic Format Supported||BMP,HPGL (PLT), DXF, G-CODE, DST,AutoCAD, CorelDraw, CAD CAM, AI, Photoshop|
|software supported||Coreldraw,AutoCAD,Photoshop.llustrator etc|
|lens||reflect lens(3pcs)+import focus lens(1pcs)|
|guide Rail||high quality mould rails|
|Driver Type||leadshine stepmotor|
|cutting table||aluminium slot/honeycomb table|
|Opearate System||Win98/Win2000/WinXP/Win 7/vista|
|interface||LCD screen with USB interface|
|Max Cutting thickness||Acrylic up to 25mm|
|pass through doors||Allow to cut extremely long materials|
|packing||plywood case for export standard|
|Assistant equipment||exhaust-fan,air pump,industry chiller|
1. Our Service
We provide Three-years machine warranty. In case it exists machine problem, we will solve the problem through email, skype, phone or video. If the problem still exists, we will send our technician to customer's plan for machine repair. We will respond to customer's question within two hours.
2.Quality Control of Metal Engraving Machine Laser Engraving
Metal Engraving Machine Laser Engraving is our core competencies. Quality is our culture. Our professional quality control team will make strict quality checking for every part of the machine before entering into warehouse. Before shipment, our engineer will do machine checking within 24 continuous hours to ensure high performance and high stability.
What we offer :
100% quality machine, 120% service .
Email replied in 24 hours ,Mobile/Whatsapp/Wechat 7*24 hours online.
* Inquiry and consulting support.
* Sample testing support.
* View our Factory.
*Within 7 days since your local customs clearance: if the machine has any problems,we will change it free.
*Exceed 7 days since your local customs clearance but within warranty period if the machine parts have any problems, we can change the old machine parts to new ones free, but you should pay all the shipping cost.
*Exceed one year warranty period if the machine parts have any problems, we can offer new machine parts with cost price and you also should pay all the shipping cost.
*We offer 24 hours technical support by call, email.
*Our technician can give you remote guide online(Skype / MSN/What's app/Tel/Etc) if you have any question.
*Machine has been adjusted before delivery, operation disk is included in the delivery. If there is any other questions, pls kindly tell me.
*We have manual instruction and CD (Guiding Videos) for software Installation, operation and machine's using and maintenance.
3.Dowin Tech Co.,Ltd supply free technical training for all customers all over the world until the workers from buyer can operate the machine normally and individually.Mainly training are as follow:
*Training for Control software operation
*Training for normatively turning on/off operation of the machine
*Instruction of technical parameters, as well as their setting ranges
*Basic daily cleaning and maintenance for the machine
*Solutions for common hardware problems
*Training for other questions and technical suggestions during daily production
4.Training can be processed in the following ways:
*Workers of customers can come to our factory get the most professional hand-by-hand training.
*We can send engineers to customers' country and do training for workers in customers' target factory. However, tickets and daily consumption like food and accommodation should be afforded by customers.
*Remote training through Internet tools like Team-viewer, Skype and other instant communication softwares.