| 1. Q: Do you offer international shipping for your batteries? |
| A: Yes, we provide international shipping services for our batteries. |
| 2. Q: What are the shipping costs for international orders? |
| A: Shipping costs for international orders may vary based on the destination and order quantity. Please contact our sales team for specific details. |
| 3.Q:Where is the address of your company? |
| A:Tianjin, China, has convenient sea, land, and air transportation channels and is an important transportation hub in northern China. |
| 4. Q: What is the estimated delivery time for international orders? |
| A: The estimated delivery time for international orders depends on the destination and shipping method. Our sales team can provide you with an accurate delivery timeframe. |
| 5. Q: Are there any import taxes or customs duties that I need to pay for international orders? |
| A: Import taxes and customs duties may apply to international orders. Customers are responsible for any applicable taxes or duties imposed by their country's customs regulations. |
| 6. Q: Do you offer product warranties for international customers? |
| A: Yes, we offer product warranties for international customers. The general warranty is 1 year, which is based on the actual situation of the order. |
| 7. Q: Can you provide product certifications required for importation in my country? |
| A: Yes, we can provide necessary product certifications to facilitate the importation process. Please inform our sales team of any specific requirements. |
| 8. Q: Do you accept international payment methods? |
| A: Yes, we accept various international payment methods, including credit cards and bank transfers. |
| 9. Q: Can I track my international order during transit? |
| A: Yes, we will request the carrier to provide tracking information for international orders so that customers can monitor the shipment's progress. |
| 10. Q: How can I contact your customer support team for international inquiries? |
| A: You can contact our customer support team via email or phone, and they will be happy to assist you with any international inquiries. |
| 11.Q:Are you a factory? |
| A: We are a foreign trade company that operates a production factory for new energy battery products. |
| 12.Q:Can you send some test samples before placing an order? |
| A:Yes, you can contact our service specialist to discuss the matter of sending samples. |
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