Q1. What is your terms of packing?
A: There are two ways to package our products. 1. Iron frame + carton packaging 2. Full carton packaging. After receiving the goods in full carton packaging, it is easy and the time required is relatively small. European customers recommend using carton packaging. Because there are many samples in the middle for loading and unloading, it is recommended to use iron frame + carton.
Q2. What's your warranty?
A: The lead-acid electric vehicle is provided with a 1-year warranty, and the lithium-electric battery is provided with a 2-year warranty.
Q3. If there are quality problems during the warranty period, what should you do?
A: Please provide a detailed description of the quality problem, frame number, mileage, picture and video of the problem, etc. After our company determines the problem, we will send out the urgently needed accessories in the fastest way and provide customers for replacement. If there are more than 10% batch problems, our company will send engineers abroad to assist in maintenance.
Q4. What is your terms of payment?
A: Payment terms: T/T, 30% deposit, 70% balance against the copy of B/L, and 100% T/T prepayment for sample order.
Q5. What certifications do your products have?
A: Our electric cars basically have European EEC certification, the charger has CE certification, and the battery has UN38.3.
Q6. How to do your product inspection?
A: Our electric vehicles are 100% fully inspected. (1.): The inspection of incoming parts of our accessories, the complete inspection of the main components and batteries, and the sampling of other accessories according to a certain proportion.
(2.): When the product is on the production line, our inspection staff inspects the product, and the electronic control
system has been inspected online.
(3.): When the product goes offline, each car is 100% inspected, and after passing the confirmation, the qualified label is attached.
Q7. How do you make our business long-term and good relationship?
A: (1.): We keep good quality and competitive price to ensure our customers benefit;
(2.): We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Contact me right now for more information! Online 24 hours one day!