Q1. How long will your engineer reach our factory?
Our After-sales Specialist would contact with you, confirm the final scheduling according to your reasonable request.
Q2. How many days will you finish installing?
We will finish installation and training within 7-10 days.
Q3. What should we charge for your engineer?
You should charge for the cost of our engineer's visa, air tickets,SIM card, hotel, food, and also their salary 80USD one day per person.
Q4. How long is your machine's warranty period?
All our machine have one year guarantee, starting from finished installation.
Q5. How could we do after one year warranty period?
We also can do service for you, but you need pay salary for my technician 80USD/day.
Q6. How could we do if the parts broken within warranty?
We would express the free replacement parts during the warranty date.
Q7. Does your engineer understand English?
Our engineers understand a little English. All of our engineer have more than five years machine installation experience. In addition, they can use body language to communicate with customer.
Q8. How do we solve the machine problem after your engineer leaving?
Generally speaking, there will be no problem after finish installing. In case you have any problem. You can contact our after sales specialist at any time.weour after-sales department with 30 engineers.Our engineers will take a solution video according your description.
Q9. How many workers do we need running those machines?
Except two for bag making machine, flexo printing machine, slitting machine, ultrasonic sewing machine, hydraulic punching machine only need one person for each.