Shandong GuangYue laser equipment co., LTD. Was established in 2000,the geographical position is superior, the traffic is very convenient. Is the production of format laser cutting machine, massive surface laser cutting bed, laser engraving machine, laser seals machine, photosensitive seal machine and CO2 laser, focusing mirror, mirror and other professional laser equipment materials, a limited liability company. The company since its inception, has been committed to laser equipment development, production, sales and after-sales service work, is committed to high-tech achievements transformation and laser industrialization development. The company has a group of 70, 80 high quality professional technical team and management team, covering optical, computer software and hardware, circuit design and mechanical structure design and other areas of talents.
Q1: How can I get the best machine for me?
You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.
Q2: This is the first time I use this kind of machine, is it easy to operate?
We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software.Or we can talk by phone, email or other contact ways.
Q3: This model is not suitable for me, do you have more models available?
Yes, we can supply many models . (30*40cm, 40*60cm, 60*90cm, 130*90cm, 160*100cm, 180*120cm, 130*250cm,150*300cm,200*300cm...) , and laser wattage (ranging from 40 watts to 500 watts) If you'd like help determining which laser is right for your application or receive pricing information.
Q4:What's the guarantee, in case the machine breaks down?
The machine has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
Q5:How about the documents after shipment? And how long is the delivery time?
After shipment, we'll send all original documents to you by email or by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
For standard machines, it would be 5-10days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days.
Q6:How's the payment?
Telegraphic Transfer(T/T) to our official company bank account or Western Union(WU) or via alibaba trade insurance order payment
Q7:Do You Arrange Shipment For The Machines?
Yes, For EXW price, It is costly to pick up machine from our factory ,we could send machines to any Chinese sea port warehouse by add some domestic shipping cost.
For FOB or CIF price, we will arrange shipment for you.
Q8:If the machine has problem in my place, how could I do?
We could send free parts to you in warranty period if machines have any problem under "normal use".
Q9: Before sending me an inquiry on our fiber laser, it is better for you to provide me the following information.
1)Your metal or non-metal material size. Because in our factory, we have different models according to working area.
2)Your materials. Metal/Acrylic/plywood/MDF?
3)You want to engrave or cut?
If cut, could you tell me your cutting thickness? Because different cutting thickness need different laser tube power and laser power supplier.