Dongguan, Guangdong, China
Member Since: 2018
Business Type: Manufacturer/Factory & Trading Company
Q: Are you a manufacturer?
A: Topstar not only is our company name but also is our brand name we're a public company over 10years for industrial manufacturing, have developed an expertise in plastic joining, we master the design, the manufacturing and the maintenance of molds.
Q: Where is your factory? Can I visit your factory?
A: Topstar located in the city of Dongguan, about 1 hour from Shenzhen Bao'an by air.
Q: How to buy your machine?
A: Please advise specific by mail, after confirm with machine model and price, we will sign a PI for confirming when the first deposit was done, machine manufacture begins, When the balance is complete we will ship out and provide the tracking number.
Q: Are we still need to install the machine after we got?
A: All of the machines will be tested ready before shipping, video, and manual will attached for use and master the machine well.
Q: How about your warranty?
1.All of our products for one year warranty.
2. 24-hour telephone service.
3.A large stock of components and parts, easily worn parts.
4.Toolkit will attach with Machine
Q: How can you guarantee we receive a good performance product?
A: Topstar applied series inspection process during production When the machine was finished. QC will provide inspection video and pictures for double check the quality control, and we will send the troubleshoot and solutions if needed.also third part or customers come to the factory have field inspection is welcome.
Q: How soon can you deliver the equipment?
A: Topstar will deliver your equipment by within 7 days(stock available),
Customized equipment or no inventory machine normally need 30-35 days.
Q: Who do I talk to when I want to start an application?
A: Topstar has experiences of sales engineers to provide the assistance and support you require.
Q: Can I get a discount or can you do something with the price?
A: Topstar sales contact or Key Account Manager can answer your cost-related questions. Please email us.Thank you in advance.