Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
Q9. After service
1.24 months warranty
2. If there is a problem with the product, please contact us and sent us the pictures or video for analyzing.Then we will guide you to fix it and provide the replacement parts for free if needed.
Q10. Our service:
1. Reply your inquiry within 24 working hours.
2. Well-trained, experienced staffs answer all your questions.
3. OEM&ODM service.
4. Special discount are offered based on order quantity.
5. Exclusive and unique solution can be provided to our customers by our well-trained and professional engineers and staffs.
6. Your sales area, design and all your private information will be protected
MS LIGHTING CO.,LTD
Gold Member of ALIBABA,MADE IN CHINA,SGS Audited Supplier (SGS No.:QIP-ASR141102)