1. What's the MOQ (Minimum Order Quantity)?
A: 1 unit.
2. Can GuanChuang support massive production (OEM or ODM), even for one piece?
A: Definitely acceptable to OEM or ODM. We support customization, even for one piece. As we know, the customized prototypes will be charged accordingly and need you provide the design artwork. It's acceptable to you to select a current product from our catalog or seek engineering assistance for your application, you can reach GuanChuang about your sourcing needs.
3. What's the Payment Terms?
A: Alibaba Trade Assurance online or T/T offline.
4. What's the shipping way and delivery time?
A: Normally by Sea, FOB (QingDao), CFR, CIF, taking 20-50 days according to your address and order quantity after the ship leaves China. If urgent, Air shipping for small machine, taking 5-15 days according to your details.
5. What if we want it to be delivered to my door?
A: Of course, it can be. If you're quite closed to the port, we recommend you to pick it up directly, you will save A LOT OF Money in this way!!! If not so closed, we recommend you to find an Inland Transportation Company by yourself to handle the import procedures, we will assist him at the same time; we can also find an agency for you, but we don't recommend it because the toll will be very high, not cost-efficient. During the assistance, we will not charge any Intermediate fees or additional service fees other than the freight.
6. What about the production time?
A: Generally within 7-10 workdays after receiving the payment for small quantity. 15-35 workdays for large quantity.
7. What about the After-Sales after I get it? How to install it?
A: Reach us anytime if you need our help, we have professional engineers here to service you 24/7 hours. We can provide detailed installation videos and pictures. Or send engineers team if necessary.
8. What's the warranty.
A: There's a 24 months warranty. If any parts of the machine break itself during the warranty period, not the artificial damage, please reach us, we will cover all the cost including the freight.
9. What's your company type?
A: GuanChuang is a manufacturer and export company. Factory is located in ShanDong Province, Office is located in NingBo, Zhejiang Province. You're so welcomed to visit us.