A: Sample is about 1-3 days. The bulk order is 15-29days.
Q: Do you accept OEM service?
A: Yes, we do. The MOQ is 1000 pcs.
Q: Is it ok to print my logo on your product?
A: Yes, the MOQ is 500pcs.
Q: How to operate the diffuser?
A: When you receive the diffuser, please feel free to get an operated video from us.
Q: How do you ship the goods?
A: DHL, UPS, FedEx, TNT, EMS, 4PX, SEA SHIPPING.
Q: How do you pack your product?
A: We adopt a standard export package, cartons or boxes, also can pack it by your requirement.
Q: What's your method of payment?
A: We accept payment by T/T, Paypal, Trade Assurance Order via Alibaba, Western Union.
Q: Who do I contact if I have any problems?
A: You can email or call us, we will provide quality service.
Q: Have the products passed any quality certificates?
A: Yes, our SOMNR-008 and SOMNR-007 passed the CE, ROHS, FCC, PSE.
Q: Can you give us a favorable discount?
A: Of course, a favorable discount will be offered if the quantity is sizable.
Q: What is the warranty period?
A: The warranty for our NC series car nebulizer is 12 months, the glass and wood oil nebulizer is 3 months.
Q: What kind of power adapter you can offer?
A: UK, EU, US, Australian, Korean, etc.
Q: Can I customize my own box?
Q: Do any oils come with or do I have to buy them separately? Can any brand oils be used?
A: No, oils will not come with the essential oil diffuser. You can use any brand of oil.
Q: Are you a manufacturer or a trading company?
A: We are a manufacturer, OEM and ODM orders are available.
Q: How long can I get the goods?
A: The delivery time depends on the shipment and your area, but we will send it as soon as possible after receiving your payment.
Q: What is your general failure rate?
A: NC series is less than 0.3%, glass and wood oil nebulizer is 1-2%.
Q: How to do if there is a diffuser broken?
A: Pls send us the videos or photos and
show us what exactly the problem is, if it's under our warranty condition, we will replace the new one for you in your next shipment.
Q: What are your main markets?
A: North America including the US and Canada; Europe mainly including Germany, France, the UK, Spain
and Italy; South East Asia including Japan, Korea, Indonesia, Vietnam, and Thailand.