We have many experiences of exporting to Germany, UK, Poland, Spain, Netherlands, Russia, USA, Colombia, Peru, Saudi Arabia,Israel, Algeria, Iraq, Bahrain, Indonesia, Malaysia, Vietnam and we always on the way to improve the requirements of the product. For example, we tried and tested the place of temperature probe repeatedly, in order to make the accurate temperature.
2) Point to point service:
one sale serve one client which saves much time.
3) Professional design team:
If you are not ready for the designs, the professional designers will be able to help you.
4) Strict QC:
For each order, strict inspection will be carried out by the QC department before shipping. The bad quality will be avoided within door.
5) Fast Shipping:
We have shipping department and forwarder, so we can promise faster delivery and make the goods well protected.
6) Warranty:
A. Any user who buys our products of kitchen equipment series will enjoy 6 months warranty.
B. If the machine broke under warranty, we will send some spare parts for repairs, such as heating elements and thermostats. You just need to pay the shipping cost. Video on how to replace parts will be sent to you if need.
C. You can buy some spare parts. We will send it with machine together so that you could replace it in time.
D. If the product is not covered by the warranty, our customer service still warmly serve for you. If it needs to replace parts of the product, we only charge parts fees and transportation costs.
Goodloog Team & Cutomers:
How to order with us(Goodloog)?
Please send us your inquiry by E-mail, our sales person will reply you very soon. We need to know the following information before order placing.
1) Production information: Quantity, Specification (size, material, color, logo and packing requirement), Artwork or Sample will be the best for us to develop for you.
2) Lead time required.
3)Shipping information: Company name, Address, Phone number, Destination seaport/airport, nominated forwarder contacts.
4)Payment Terms:
1. T/T, L/C, Westunion, Paypal etc.
2. Normally 30% deposit in advance, 70% paid before shipment
Production Process:
GOODLOOG CERTIFICATE:
1. Most of our machine are available in stock with CE and RoHS certificate as well as IEC, EMC and LVD test report.
2. Coating inspection report for waffle maker.
3. We can provide IEC test report to the customers from Saudi Arabia, and help you to get the Shipment Certificate from Saber.
Packing&Delivery:
1. Standard Packing: Each machine packed with foam inside, packed with carton outside.
2. Wooden case packaging can be provided if necessary.
3. Costomized Package can be offered as your needs
FAQ:
Q:What are your factory main products?
A: Including bubble waffe maker, waffle maker, mini pancake maker, crepe maker,taiyaki maker, obanyaki maker, takiwado maker, BBQ grill, electric fryer, warming showcase, sauce bottle warmer etc.
Q: Can the logo or company name be on the products or package?
Sure.
Your logo or company name can be on your products by stamping, printing, embossing, die casting, coating or sticker. For package, Logo can be printed, tagged, labeled or sticker.
Q: How long and how to get sample from you ?
1) We can make as per your request, please provide us artwork in PDF to follow, you only need to pay for the transportation freight and the products sample cost, but once bulk order placed, we will refund you the sample cost.
2) Sample lead time: about 15 days
3) Sample payment: we accept sample payment sent by West Union, paypal, T/T.
Q:What is the whole process for doing business with you ?
1) Please provide details of the products you need so we can quote for you.
2) If price is acceptable, we will make PP sample for your approval.
3) If sample approved and required bulk production, we will provide Proforma Invoice as order confirmation, then deposit payment will be required .
4) During the whole production process, we will send you photos of all goods, packing, loading details, so you can keep an eye on your products.
5) We will send you B/L copy once goods shipped and Original Documents will be provided right after balance paid.
6) Please contact us if you have any problems after you received goods, and we will fix it for your at our first priority
Q:How About your after-sales service?
1). Any user who buy our products of kitchen equipment series will enjoy 6 months warranty.
2). If the machine broken under warranty, we will send some spare parts for repair, such as heating element and thermostat. You
just need to pay shipping cost. Video of how to replace parts will be sent to you if needed.
3). You can buy some spare parts. We will send it with machine together so that you could replace in time.
4). If the product is not covered by the warranty, our customer service still warmly serve for you. If it need to replace parts of the product, we only charge parts fee and transportation costs.
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