Founded in 1998, it’s operated by Focus Technology Co., Ltd. Our mission is to facilitate global trade between worldwide buyers and Chinese suppliers.
There are 27 branches throughout China.
There is 1 branch company in the USA.
There are 2 methods to find products/suppliers:
1) Enter keywords to search on Made-in-China.com home page
2) Post Sourcing Request
Method 1: Search
Go to the home page, enter keywords to search for the products/suppliers. On the results page, you can narrow your search by clicking Filter option, such as supplier types, Min Order, Price etc.
Method 2: Post Sourcing Request
Post a Sourcing Request specifying your sourcing needs, and you will get matching quotes from different verified suppliers. It’s a most time and cost saving sourcing tools for you.
You can get in touch with suppliers by 2 methods:
1) Click Contact Supplier to send inquiry.
2) Click Chat to start chatting with suppliers in real time.
Gold Member and Diamond Member have a higher response rate and speed than free members.
You can also post a Sourcing Request to get matching quotes from different verified suppliers.
Step 1. Two methods to find your products/suppliers of interest
1) Enter keywords to search on Made-in-China.com home page
2) Post Sourcing Request
Step 2. Contact suppliers to negotiate the product/order details (such as the price, payment, shipping etc.)
Step 3. After all order details confirmed, pay attention to trade safety
and Diamond Member 
are Premium Supplier Members. They have submitted their business licenses and passed the audit.Audited Suppliers
are authenticated by leading inspection, verification, testing and certification companies in the world. You can check their audit reports to get more details.s
1) Be careful when a supplier provides low price and branded products, especially in Computer and Consumer Electronic industrials.
2) Be aware of "Post" Delivery. It takes longer time to arrive the destination (more than 2-3 months).
3) Be careful to products of Chemical, Metallurgy and Paper related industries.
We know that you have some doubts about Made-in-China.com. But business online is not without risk, it’s still important for you to use your best judgment regarding the supplier and impending transaction.
We would like to remind you consult the trade secured processes as following: sign a formal contract or perform an Invoice before payment, check the bank account during payment, apply loading supervision service after payment etc.
- · Secured Transactions
- · Trustable, Easy & Personalized Services
- · Fair Dispute Resolution
- · Well-protected Business Info
We will only release payment to the supplier as per your confirmation of the product quality and shipment. It would be conditional on the receipt of shipping and other documents like packing list, inspection report agreed in the contract.
For more details, please click here.
FAQ for Buyer(Online Trading)
Quick Access
1. About Online Trading Service
2. Made-in-China.com Account
3. Online Trading Orders and Status
4. How to Make the Payment?
5. Shipping & Tracking
6. Returns & Refunds
FAQs for Buyers
1. About Online Trading Service
What is "Online Trading Service"?
Online Trading is an online transaction service at Made-in-China.com. It is available both for buyers and sellers. Using it, you can complete the whole transaction process quickly online to grow your business.
What is the Transaction Fee?
Made-in-China.com provides free online trading service for all of our buyers. However, our buyers will be charged for a transaction fee when order payment been completed online.
The transaction fee is charged to enable us to provide a better online trading service experience. Please refer to the following chart for the transaction fee standards of different payment methods.
| Payment Method | Transaction Fee | Currency & Limit | Processing time |
| Credit/Debit Card | 2.99% of transaction amount |
USD Supported ≤ USD 5000.00 |
1-2 hours |
| Bank Transfer (T/T) | Free |
USD Supported No Limit |
2-7 Business Days |
What is the difference between Online Trading and sending inquiries?
Choosing Online Trading, you will make the payment to Made-in-China.com first to keep your money safe.
How to distinguish online trading products from general products?
Online Trading products will be marked with a green shield "Online Trading" 
symbol. There will be an additional red button "Start Order" on the product page.
Why choose Online Trading Service?
-
Payment to Made-in-China.com First
Instead of sellers, your money will be paid to Made-in-China.com first. The payment can be made by credit card or bank transfer. -
Refund & Return
From payment to 30 days after delivery, if the delivery is not on time/products are not as described/other order situations, you can request a refund, and the Buyer Service Team will help you to solve the disputes. -
Service Guarantee
Not satisfied with the products or service? Contact us and we’ll help you 7*24.
2. Made-in-China.com Account
Any requirements before placing the order?
- The buyer must be registered on Made-in-China.com in order to access Online Trading Service to make transactions.
- For registering an account on Made-in-China.com, please go to My Account and Join Free.
3. Online Trading Orders and Status
1) How many types of Online Trading orders are there?
There are 3 types of Online Trading orders:
- Negotiated Order - This is the most common type of Online Trading orders. It is an order initiated by the buyers and needs to be paid after negotiating and quoting with the suppliers.
- Rush Order - It is a fixed order initiated by the buyers and buyers can pay directly without negotiating with suppliers.
- Supplier Drafted Order - This kind of order is created by the suppliers. The buyers only need to log in to the account to pay for the order directly.
2) How many Online Trading order statuses are there?
Usually there are 10 Online Trading statuses:
- Awaiting Quotation - This status usually occurs on Negotiated Order. When you submit an order, the status is in Awaiting Quotation, which needs the supplier to give a quotation.
- Awaiting Payment - This status usually occurs on all types of orders, it means your order is ready to pay.
- Quotation Closed- This status usually occurs when you did not make the payment on time, or the supplier did not quote on time. If you want to continue to pay, please contact us or the supplier to create another new order for you.
- Pending- This status will appear after you make the payment of the order. Our team will review your payment and the processing time will be within 1-2 hours for card payment, within 2-7 business days for bank transfer payment.
- Unshipped- This status will appear after our team has approved your payment and before the supplier delivers the items.
- In Transit- When the supplier ships the goods, your order will be in this status.
- Completed- This status will appear when you confirm the Receipt, which means you have received the goods and confirm this order. Usually in this status your payment will be released to the supplier.
- In Refund- This status occurs when you request a refund on your order.
- In Chargeback– This status means that the cardholder requested a chargeback for the order and may be under disputes handling.
- Closed - The order has been closed. If you want to continue to pay, please contact us or the supplier to create another new order for you. The followings are why your order might be closed:
* The product you ordered is not approved by Made-in-China.com.* Your payment was not approved by Made-in-China.com.* If the payment is not completed within a certain time (usually 7 days), the quotation will be invalid and the order will be closed.* The seller canceled your order due to insufficient stock or some other issues.
3) How to search for Online Trading products?
-
You can search for the products you want on the Home page of Made-in-China.com App and filter out "Online Trading Products" on the search result page.You will find all the Online Trading products with the "Online Trading" symbol.
-
You can also visit Online Trading on the Home page and source according to categories.
Where to find Online Trading site (https://trading.made-in-china.com/)?
- Entrance on the main site:
- Entrance on the search result page:
4) How to place an Online Trading order?
After finding the product you want to order, click "Start Order"on the right side, and complete the order info including email address, shipping address, and billing address.
If you are in login status for the first order, your email will be automatically entered but the shipping and billing address are needed.
If you are in login status and have placed an order before, the system will automatically fill in the previous info.
For Negotiated Order:
After entering the buyer info, you need to confirm the product info as well. Please notice that this order needs to be confirmed by the supplier to continue to pay.
Click Submit Order and your order is in the "Awaiting Quotation" status, which normally will be quoted by the supplier within 24 hours. You can contact the supplier directly to get a quotation in a timely manner.
For Rush Order:
After entering the buyer info, you need to confirm the product info and logistics info as well. Please notice that this order does not need to be confirmed by the supplier, and you are ready to pay.
Click "Pay Now" and your order is in the "Pending" status, which will be reviewed by the Buyer Service Team.
5) Why didn’t the supplier quote to my negotiated order within 24h?
- For checking your order status, please sign in to your account and go to Transactions-My Online Order to check all your orders. If quoted, the order status will be changed into "Awaiting Payment".
- If you still do not get a reply from the supplier, probably because the supplier is in a different time zone from yours, or on holiday. You can contact them directly or contact us for assistance:[email protected]
6) How to change my order information such as the shipping address after placing the order?
Currently, you cannot update your shipping address after placing an order. You can contact the supplier directly for updating the order info or create a new Supplier Drafted Order.
4. How to Make the Payment?
1) What payment methods are supported on this site?
| Payment Method | Currency | Amount Limit | Processing Time |
| Credit/Debit Card
|
USD Supported | ≤ US$ 5000.00 | 1-2 hours |
| Bank Transfer (T/T) | USD Supported | No Limit | 2-7 Business Days |
Please note that any transfer-related charges are paid by you.
2) How to make payment on the mobile site? (Made-in-China.com App)
1 - Log in to your Made-in-China.com account and go to My Account - Online Orders
2 - Find the order you are ready to pay, and click "Pay Now".
3 - The payment method will pop up at the bottom for you to choose. Choose "Pay with a New Card" or "Bank Transfer" to make the payment. If you have placed an order before and checked the Remember the Card option, the card info will be shown. Please note that the order will be canceled if unpaid in 7 days. (GMT-5)
4 - For Card payment, please fill in your Card Holder Name, Card number, expiration date, and CVV. Click "Pay Now", and then our team will review your payment. The processing time will be within 1-2 hours.
Please note that the order verification process usually takes 24 hours or less, during which you may be asked to provide additional information to prove your payment is safe. For any questions, you may contact us at [email protected]
5 - For Bank Transfer, you will transfer payment to the bank account of Made-in-China.com. Click "Confirm & View Bank Account" to get the bank account info. You can Copy or Download the info.
After transferring to the bank account of Made-in-China.com, enter "My Account - Online Orders" on the App, find the order, and click "Upload Vouchers" to submit your payment vouchers, our team will review your payment. The processing time will be within 2-7 Business Days.
3) How to make payment on the desktop site? (Made-in-China.com)
1 - Log in to your Made-in-China.com account and go to your Virtual Office (https://purchase.made-in-china.com/).
2 - Go to Transactions-My Online Order and find the order that you are ready to pay.
3 - Click "View to pay" to check the order info, scroll down, and click "Pay Now" to make the payment.
4 - You will be directly taken to the checkout page, you can check the product and price on the right side. Choose "Card" or "Bank Transfer" to make the payment. Please note that the order will be canceled if unpaid in 7 days. (GMT-5)
5 - For Card payment, please fill in your Card Holder Name, Card number, expiration date, and CVV. Click "Pay Now", and then our team will review your payment. The processing time will be within 1-2 hours.
*Please note that the order verification process usually takes 24 hours or less, during which you may be asked to provide additional information to prove your payment is safe. For any questions, you may contact us at [email protected]
6- For Bank Transfer, you will transfer payment to the bank account of Made-in-China.com. Click "Confirm & View Bank Account" to get the bank account info. You can Copy or Download the info.
After transferring to the bank account of Made-in-China.com, please enter your Virtual Office (https://purchase.made-in-china.com/), go to My Account > Transactions > My Online Order, find the order, and click "Upload Vouchers" to submit your payment vouchers, our team will review your payment. The processing time will be within 2-7 Business Days.
4) How to make payment through the Order Link?
For Supplier Drafted Order, the supplier can Copy the Order Link and send it directly to you to make payment. The link will be in this format: https://membercenter.made-in-china.com/trade.do?xcase=orderDetailDeepUrlPage&applyId=xxxxxxxxx (*this is an example)
1 - Click the link the supplier sends to you, and make the payment on the desktop site or in Made-in-China.com App, which depends on which device you are using to open this link.
2 - Before payment, you will be directly taken to the login page, if you are in login status, you will be taken to the payment page.
3 - Click "Pay Now" and choose "Card" or "Bank Transfer" to make the payment. If you have placed an order before and checked the Remember the Card option, the card info will be shown. Please note that the order will be canceled if unpaid in 7 days. (GMT-5)
The next steps are the same as before, refer to step 2) or step 3).
5) How can I get a refund if I paid with a card?
6) Why my order is Pending after I make the payment?
There are 2 situations why your payment is pending:- Your order has been paid and the bank is processing it.
- Made-in-China.com has received your payment and is reviewing your order.
For pending orders, you are advised to check for updates at a later time. Once Made-in-China.com completes reviewing your order and your payment is verified, the seller will start preparing your order for shipment. If Made-in-China.com fails to verify your payment, your order will be automatically canceled.
Please note that the order verification process usually takes 24 hours or less, during which you may be asked to provide additional information to prove your payment is safe. For any questions, you may contact us at [email protected]
7) What should I do if my card payment fails?
Please check the following if your card payment fails:- Please make sure you have paid with Visa, MasterCard, Discover, JCB, Diners Club, or American Express.
- Your card may be expired or your payment exceeded your card's limit, if this is the case, please contact your card issuer for resolution.
- If there is an error notice on the checkout page, please try to check your card information and pay again. If this still doesn't work, please try another card or another browser.
8) Why has my order been closed due to security reasons?
All the payments on Made-in-China.com will go through a verification process. To protect your account we will cancel your order and payment if we discover a risk. In situations like this, some of the banks will decide to put your payment on hold. The money will be returned to your account, and the return processing time mostly depends on your bank. For more information, please contact your bank.
5. Shipping & Tracking
1) How long will it take to get my package?
Please communicate with the supplier about the shipping and delivery details.
2) Can I change the delivery method after I place the order?
If you want to change the delivery method, you need to communicate with the supplier directly.
3) My order was delivered later than the negotiated time, what can I do?
Please contact the supplier directly to discuss the solution. If there is a dispute, you can email us at [email protected], we will reply you within 1 working day.
4) How to confirm receipt after receiving my order?
Once your parcel has been shipped out, your order status will be changed to "In Transit". When you receive your order in perfect condition you need to "Confirm Receipt" to complete the order.
5) Where can I find my tracking number?
Desktop site: Sign In-My Account-Transactions-My Online Order-In Transit.
Mobile site: Sign In-My Account - Online Orders.
With the tracking number and shipping company information, you can go to the shipping company's official website to check the detailed progress.
6. Returns & Refunds
1) What if the products I ordered are defective/not as described?
You can request a refund if the products are not as described. The supplier needs to reply to the refund request within 24 hours after you have submitted it. If the refund method is "Refund after return", the supplier must confirm the refund as soon as possible after receiving your return within 30 days.
2) Can I apply for a return?
If the supplier fails to deliver the goods within the agreed time limit / the failure to receive the goods is caused by the supplier, you have the right to request a refund from the supplier (return refund/exchange/other compensations). If you need to send back the goods, the original packaging of the goods, warranty card, accessories, and gift items need to be sent back with the goods together and the freight will be charged by the supplier.
3) The product I received does not match the description, what can I do?
Please contact the supplier directly to discuss the solution. If there is a dispute, you can email us at [email protected],we will reply you within 1 working day.
4) I am not satisfied with the seller's solutions, what can I do?
Please contact us at [email protected],we will reply you within 1 working day.
5) What should I do if I did not receive my items?
You can track your order by checking the shipping information on your order details page. If your order does not arrive within the negotiated time, please contact the supplier directly to discuss the solution. If there is a dispute, you can email us at [email protected],we will reply you within 1 working day.
The following situations are not included:
Due to factors within your control (i.e. receiver is not at home, providing the wrong shipping address, changing order information, etc.)
Due to exceptional circumstances outside the seller's control (i.e. natural disaster, government actions, social events, etc.)
6) What can I do if the seller does not want to sign the returning package?
Please contact us ( [email protected]) for help if the seller refuses to sign the parcel upon the agreement that you have achieved with him.
7) I returned items with a clear tracking number, why do I still need to upload shipping documents?
This is to ensure that the seller receives your returned package without any problems. Please leave a message to the seller once you have returned the item.
8) I received my order after getting a refund, what should I do?
If you receive an item after the system has processed your refund, please contact the seller to solve the issue.
9) When will I get my refund?
Once your refund request has been approved by the seller, you will see the refund approximately 5-10 business days later, depending upon the bank. If you don't receive the refund on time, please feel free to contact us at [email protected]
10) How can I get a refund if my credit card is no longer valid or has expired?
Refunds to expired or canceled cards are handled by your bank, and in most cases, credited to your replacement card. If no replacement exists, the bank usually delivers the refund to you using an alternate method (e.g., check or bank account deposit). In rare cases, a refund back to a card may fail. If you don't receive a refund, please feel free to contact us: [email protected]
11) Can I apply for a refund for customized products?
No, we don't support refunds for customized products. But you can contact the seller to negotiate if the seller is willing to refund.
12) How can I request a refund if I use a bank transfer to the Focus Global bank account?
You need to negotiate with the supplier directly to resolve any disputes. The refund can only be issued with the supplier's assent.
1. What is the Online Trading Coupon?
Online Trading Coupon is for buyers to collect and use, offering discounts on the Online Trading Orders.
2. How to get and use Online Trading Coupons on the desktop site? (Made-in-China.com)
1) Get the coupon: You can get the coupon on the top of the product page after logging in to your account; you can also get the coupon when you are on the payment page.
Quick access: https://focusbuyer.en.made-in-china.com/product/iOythzFArPrw/China-Online-Trading-Coupon.html
2) Place the order: For Negotiated Order and Rush Order, please find the product you want to order, click "Start Order" on the right side, complete the order info including email address, shipping address, and billing address.
If you are in login status for the first order, your email will be automatically entered but the shipping and billing address are needed.
If you are in login status and have placed an order before, the system will automatically fill in the previous info.
For Supplier Drafted Order, log in to your account in Virtual Office(https://purchase.made-in-china.com/) and make the payment directly with the coupon.
3) Redeem your coupon: Log in to your account and go to "Transactions - My Online Order". Confirm the order you need to pay and redeem the coupon.
For more info about placing the order and the payment process, please check: https://trading.made-in-china.com/buyerfaq#faq
Sign in - My Account - Transactions - My Online Order
3. How to get and use Online Trading Coupons on the mobile site? (Made-in-China.com App)
Download the App: https://www.made-in-china.com/special/forbuyerapp/
1) Get the coupon: You can get the coupon on the product page after logging in to your account; you can also get the coupon when you are on the payment page.
Quick access: https://m.made-in-china.com/product/Online-Trading-Coupon-1938959432.html
Please notice that if you open this link above on the touch screen site, click “Start Order on APP” and you will be directly taken to the Made-in-China.com App; Or click the coupon and “Get App Now” and you will be directly taken to the Made-in-China.com App.
2) Place the order: For Negotiated Order and Rush Order, please find the product you want to order, click "Start Order", complete the order info including email address, shipping address, and billing address.
If you are in login status for the first order, your email will be automatically entered but the shipping and billing address are needed.
If you are in login status and have placed an order before, the system will automatically fill in the previous info.
For Supplier Drafted Order, log in to your account on the Made-in-China.com App and make the payment directly with the coupon.
3) Redeem your coupon: Log in to your account and go to "My Account - Online Orders". Confirm the order you need to pay and redeem the coupon.
For more info about placing the order and the payment process, please check: https://trading.made-in-china.com/buyerfaq#faq
Notice
- Each coupon can only be used once;
- Public Coupons are only shown and can be received during the events;
- Pay attention to the expired date of the coupon.
Coupon Guidance video version
https://www.made-in-china.com/video/Our-Service-service-mEGJzsgjjxDt.html
Made-in-China.com reserves the right of final interpretation of the event.
Online Trading Service Team
Made-in-China.com
To improve services of Made-in-China.com and protect trading rules, your usage of Online Trading Services is subject to Return & Refund Rules of Made-in-China.com.
I. Accept
This Return and Refund Rules (the " Agreement ") applies to all users of Made-in-China.com, including buyers and sellers.
Made-in-China.com reserves the right to update the rules when necessary, and the updated version will be published on Made-in-China.com with immediate effect.
If you (buyer or seller) refuse to accept the rules, you are deemed to have waived the use of the services provided by Made-in-China.com immediately. You are deemed to accept the rules if you are using the Online Trading Services provided by Made-in-China.com.
Buyers can enjoy the seller's after-sales service or the designated service provider's joint warranty services with the purchase vouchers of Made-in-China.com. Sellers must strictly abide by the relevant laws and regulations and the rules, fulfill the after-sale obligations for the goods sold on Made-in-China.com.
After the buyer applies for the return successfully, the enclosed articles must be returned with the product, including but not limited to, the original package, warranty card, accessories, gifts, etc.
II. Cases not applicable to the rules
Any product not sold on Made-in-China.com.
Quality problems caused by the buyer's own actions due to misuse, collision, neglect, alteration, improper installation, unauthorized repairs, etc.
Goods that exceed the time limit of return and refund specified in the Agreement.
Missing goods, warranty cards, accessories, gifts, etc., that do not affect the integrity and normal functions of the product.
The seller has clearly stated that the product does not support refund for return before the purchase.
Other cases ruled by Made-in--China.com that should not be refunded.
III. Situations for return and refund
-
Failed to deliver on time & Order not received
Below is our guaranteed order processing time and delivery time:
Shipping from Manufacturer
Once placed, your order will be confirmed within 1-3 business days.
Normally it takes 1-60 days to process the order before it's shipped as it’s confirmed by the supplier with the dispatch date. We suggest you communicate with the supplier about the shipping and delivery details
Delivery generally takes 3-60 days, depending on your region and the shipping method the supplier choose.
The receipt of the goods exceeds 15 natural days of the above-mentioned time limit is deemed as late delivery; if the goods have not been delivered within 15 natural days within the above-mentioned time limit, it is deemed that the goods have not been received. If the above-mentioned circumstance is caused by the seller, the buyer has the right to request compensation from the seller (return / exchange/ other compensation plan). Original package of the goods, warranty cards, accessories, and merchandise gifts must be returned with the goods, and the shipping cost is borne by the seller.
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Not as described/Defective goods/Fake goods
For all orders placed through this platform, if the product has quality issues, product is not as described, or involved in copyright infringement and the buyer has the right to ask the seller for refund within 15 natural days. The buyer must provide evidence. If the buyer needs to return the goods, the original package, warranty card, accessories, and gifts must be returned with the goods, and the freight will be borne by the seller; if the buyer and the seller cannot reach an agreement, either of the parties can apply for the arbitration of the platform.
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Force Majeure
The product failed to be delivered on time due to Natural disasters, government actions, social events, etc.
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Buyer's personal reasons
The product failed to be delivered on time due to buyer's personal reasons such as not at home upon delivery, incorrect delivery address, order information changed by the buyer, etc.
For the situation 3 and 4, the buyer and seller should solve the problem by negotiation and coordination preferentially. If the two parties failed to reach an agreement, either of the parties can apply for platform intervention. Made-in-China.com will make the final judgment based on the facts and platform rules, relevant laws and regulations.
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Bank transfer with Focus Global Sourcing Services Co., Ltd. (the “Focus Global”)
If you transfer to our Focus Global account, please notice that you need to negotiate with the supplier directly to resolve any disputes. Refund can only be issued with supplier's assent.
IIII. Other
If the order exceeds the refund time limit specified in the rules, but the product is still within the warranty period specified by the seller, the return and exchange matters shall be settled by the buyer and the seller through negotiation. If there is a dispute, either of the two parties may seek the help of Made-in-China.com through Contact Us.
Chapter I Overview
1.1 The Standards for Settlement of Disputes over Online Transactions and Trades (the "Standards") apply to the settlement of disputes over online order transactions between buyers and sellers of online transactions on the International Station of the Made-in-China.com (www.made-in-china.com, the "MIC").
1.2 A party instituting a trade dispute complaint and making an appeal for judgment is complainant, and the other party is the party against whom the complaint is made.
1.3 The MIC is entitled to revise the Standards from time to time and make an announcement on the website. If a user disagrees about the corresponding revision, it/he shall immediately stop using relevant services or products of the International Station of the MIC.
Chapter II Conditions and Scope of Acceptance of Complaints
2.1 Only after all the following conditions are met, can a complaint be accepted by the MIC:
2.1.1 The complainant is a user of online transaction industry of the International Station of the MIC, and is involved in a dispute in the course of online transactions;
2.1.2 The complaint is made within [the prescribed time limit];
2.1.3 There are clear and specific claims, facts and reasons;
2.1.4 Necessary, accurate and detailed factual bases and materials are provided;
2.1.5 and Other conditions deemed by the MIC as necessary are met.
2.2 The scope of complaints accepted by the MIC includes:
2.2.1 A buyer of online transaction complains about no delivery of goods by a seller;
2.2.2 A buyer of online transaction complains that the quantity or quality of goods received by it/him is inconsistent with agreement;
2.2.3 Under an online transaction, the buyer fails to make a payment in time or maliciously refuses payment; and
2.2.4 Any other circumstance that a party under an online transaction incurs direct losses to the other party or the MIC due to breach of agreement occurs.
Chapter III Complaint Handling Processes
3.1 Acceptance of complaints
In the event of a transaction dispute in the process of fulfillment of a transaction, the buyer and the seller shall firstly settle it through negotiation. If both parties cannot negotiate or no consensus can be reached upon negotiation, they may apply to the MIC for interference. The complainant may send complaint information to the MIC, including but not limited to the name, complain reason and relevant evidential materials of the party against whom the complaint is made. If the complaint meets acceptance conditions and is within the scope of acceptance, the MIC will intervene in the complaint after receiving an application.
3.2 Handling rules of the MIC
3.2.1 If either party makes an effective complaint and the complaint is accepted upon review and approval by the MIC, the MIC will make handling decisions such as judgment and the close of complaint as per relevant evidential materials submitted by both parties to the complaint. If either party fails to submit evidential materials within a prescribed time limit; although submitted, it/he cannot fully explain its/his claim; or, evidential materials is altered, forged or changed, the MIC will be entitled to directly make a judgment. Additionally, the MIC will be entitled to suspend or close the transaction authorities or account of the party liable on the online transaction platform of the MIC, and will not return service fees in the period of suspension or close, and publish it on the International Station of the MIC and/or other media.
3.2.2 Either party to a complaint shall, in the principle that "whoever proposes provides evidence", provide the MIC with relevant materials within the prescribed time limit to prove claims thereof. Otherwise, it/he shall bear consequences arising therefrom.
3.2.3 The submitter shall ensure the authenticity and legitimacy of evidences submitted by it/him, and bear risks/liability of unreal evidences provided by itself/himself and the other party. If unreal evidences submitted by either party lead to any liability, the MIC will not bear any relevant liability.
3.2.4 The MIC will be entitled to claim relevant evidences from either party in accordance with the Standards, make the formal examination for evidences submitted by either party in the capacity of a common person, and make a judgment as per such evidences. Buyers and sellers understand and definitely agree: as the MIC is not a professional judicial organ or arbitral body, it will not need to bear any liability due to its handling decision such as defective or wrong compensation or continual delivery of goods.
3.3 Execution of handling results
3.3.1 Where both parties of a dispute reach a compromise or understanding and the complainant revokes the complaint, the MIC will be entitled to exempt the party against whom the complaint is made from punishments, except that the complaint is revoked due to the temptation, threat, coercion or any other improper method of the party against whom the complaint is made, or the MIC deems that it is improper to exempt the party against whom the complaint is made from punishments.
3.3.2 A buyer and a seller will not be exempted from any compensation and all other liability that they shall bear according to laws, regulations, any other agreement between them, or the contract concluded by them and the MIC and so on, due to punishments imposed by the MIC.
3.3.3 After the MIC makes a handling result, either party may institute legal proceedings/arbitration proceedings within a period agreed upon. If the judgment/award result is inconsistent with the handling result of the MIC, the former shall prevail. Once the court judgment/arbitration award comes into effect, the buyer and the seller shall agree to provide the MIC with the copy of the written court judgment/arbitration award, and execute it actively and consciously. If either party fails to execute it, the other party may apply to the court for compulsory execution.
3.3.4 Where either party institutes legal proceedings or arbitration proceedings before an effective complaint is made or in the process of mediation by the MIC, the MIC will not accept the application for the complaint or immediately stop mediation. If legal proceedings or arbitration proceedings are instituted after the period agreed upon, even if the court judgment/arbitration award is inconsistent with the handling result of the MIC, both parties shall solve it independently, agree not to make any claim against the MIC, and agree to exempt the MIC from liability.
Chapter IV Punishments upon Buyers and Sellers for Irregularities
Different types of disputes correspond to different handling rules. Grading is conducted as per different results after the coordination of the MIC. Where, upon coordination by the platform, the party against whom the complaint is made is willing to coordinate about the settlement of a dispute as per complaint and dispute settlement rules; and, the party against whom the complaint is made is unwilling to coordinate about the settlement of a dispute as per complaint and dispute settlement rules of the MIC, and the MIC compulsorily settles a dispute, the grading will be different, and settlement rules will be different.
Where, concerning a complaint accepted by the MIC, the MIC judges that the party against whom the complaint is made should bear liability, specific punishments, including but not limited to warning, account freezing, taking commodities off shelves, fine and other punishment measures, will be imposed in view of the account thereof; if circumstances are especially serious, the MIC will be entitled to unilaterally cancel the contract, close the account, and not to refund remaining service fees.
Appendix: Types of Trade Disputes
| Class of disputes | Subclass of disputes | Notes | Settlement scheme | |
| 1. No receipt of goods | 1.1 No delivery of goods after collection | As at the date when the complaint is accepted, the complainant has made a payment, but the party against whom the complaint is made has not delivered the goods. | The platform cancels the order, and refunds the payment for goods to the buyer | |
| 1.2 False delivery of goods | As at the date when the complaint is accepted, the complainant has made a payment, but the party against whom the complaint is made has provided a false delivery voucher, and the complainant has not received the goods. | The platform cancels the order, and refunds the payment for goods to the buyer | ||
| 1.3 No settlement for the return of goods | After the complainant returns goods upon negotiation by and between both parties, the party against whom the complaint is made does not solve it (e.g. refusing the delivery of goods again or refund, unreasonable delay or no contact). | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | ||
| 1.4 Others | The party against whom the complaint is made has delivered goods, but the goods are lost or returned, etc. for the reason of the said party. Therefore, as at the date when the complaint is accepted, the complainant has not received the goods yet. The party against whom the complaint is made needs to bear relevant liability. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | ||
| 2. Quality | 2.1 Serious quality problem | The material, component content, category or safety standard, etc. of goods received by the complainant is obviously inconsistent with relevant agreement, any major function of the goods is lost, or the goods cannot be used at all. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | |
| 2.2 General quality problem | The goods received by the complainant have a minor quality problem, and do not meet standards agreed upon, with the use not influenced or without any obvious harm. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | ||
| 3. Quantity | 3.1 Serious quantity problem | The quantity of goods received by the complainant is obviously inconsistent with the quantity agreed upon. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | |
| 3.2 General quantity problem | The goods received by the complainant have a minor quantity problem, and do not meet standards agreed upon, with no big difference from allowed error or without obvious harm. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | ||
| 4. Fake goods | The goods received by the complainant are not products of the nature or brand agreed upon, or the party against whom the complaint is made fails to provide brand licensing or proprietary brand certification. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | ||
| Malicious acts | 5. Malicious complaint | On no reasonable ground, either party makes complaints about a dispute, which is not effective (>= twice against one party against whom the complaint is made). | The platform does not accept them | |
| 6. Malicious order | Either party places an order not for the purpose of purchase, and does not make a payment within the prescribed time limit after that. | The platform cancels the order | ||
| 7. Malicious harassment | The party against whom the complaint is made makes improper remarks, threatens, insults, slanders or abuses the other party for several times (>= twice against the same party), or maliciously contacts the other party for several times in a short time. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | ||
| Other disputes | 8. Dispute over losses arising from wrong information settings | The party against whom the complaint is made is involved into a dispute over losses due to its wrong information settings, such as wrong commodity descriptions or price (including freight). | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | |
| 9. Package dispute | The seller does not package goods as per agreements, with no influence on use or without obvious harm. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | ||
| 10. Other loss dispute | The party against whom the complaint is made, without approval by the complaint, temporarily changes freight/logistics method/delivery period or incurs other expenses, and so on; the platform will not settle losses arising from the delivery of goods before collection. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | ||
| 11. After-sales dispute | The party against whom the complaint is made does not provide after-sales services agreed upon, or fails to keep a promise. | The platform settles it pursuant to the Rules on Penalties for Irregular Online Transactions | ||
The abovementioned circumstances shall be settled as per rules of the platform.
Except the abovementioned circumstances, if the party against whom the complaint is made conducts any act in breach of principles such as honest transaction and compliance with laws and regulations, the MIC will be entitled to settle it as per the degree of error of the said party, losses of the complainant and so on.
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