FAQ
Q: What if the item(s) is broken when I receive it?
A: Please contact us immediately and send us several clear photos showing the faulty part(s). Once we confirm, we can re-ship a new one or provide a full refund.
Q: What if something is missing?
A: Please contact us immediately and keep the original package. Send us photos of the package so we can determine if
we forgot to send the item(s) or if they are just hiding in some place.
Q: What if I didn't receive my package?
A: Normally, most packages can be delivered
within 30 days (please see the time in transit table above). If the delivery time exceeds 30 days, please contact us.
Q: What if the item(s) comes in the wrong color?
A: Please note, the color of our images is adjusted by a professional monitor to match the real products. However, chromatic aberration may exist due to different display devices.
Q: The following statuses can be considered as 'the wrong color':
A: Different color (e.g., you ordered a blue ash catcher but received a green one).
Q: How long will it take to reply to my message?
A: As we are based in mainland China, our working hours are Monday to Friday, 9:00-17:00 (GMT+8). Your message will be replied to within 24 hours (except Chinese holidays and weekends).
OEM:
Our store sells various smoking sets, including disposable sets ranging from 5000 puffs to 15000 puffs. If you're a brand owner, please contact us for private/white label services and customized packaging and stickers. Large quantity purchasers can enjoy wholesale discounts; just inquire if needed.
Purchase of e-cigarettes and accessories by underaged individuals is banned.
All our items are as described. The products are 100% brand new, and we provide the best products at the best prices. If you are satisfied with us, please rate us 5 stars. Giving us 1 star and leaving negative reviews will not solve your problem. If you have any questions, please negotiate first. We are responsible. God bless kind customers. Like and follow us for updates! Happy shopping!
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