Safe & Professional All of our horse tail hair are water washed,combed,without any special treatment. Customer Service & Warranty We offer online consulting services via our live chat . Once you have any questions, you can contact us at any time Processing & Shipping Times Before your order is shipped, we will check the packaging and quality again. Once processing is complete, your package will be sent via DHL, FedEx or UPS, ensuring delivery within 5-7 working days by air. If bulk order by sea, the delivery time will be longer relatively.